![]() ![]() Open the AccuRoute Desktop Client on your PC.If AccuRoute WebApps does nothing when you select Send, a work-around is to have the users make use of the v5.0 AccuRoute Desktop Client. Using this client requires a minor change in the connection configuration.If you do not want these confirmation emails, you can create a rule in Outlook to file them or delete them for you.(The team originally suggested that users BCC themselves due to the issues we had with confirmation emails not being received, but that has since been corrected.) You should rely on your confirmation email which has been turned on for everyone systematically. Do not BCC yourself: This creates a duplicate fax that is sent to your email.Information Technology – Adobe – FAQ: We will add more explicit instructions with screen shots to our knowledge base articles for guidance or you can call the service desk for assistance.Open your file, select export PDF, select Image, select TIFF and Export, save somewhere you can select it via AccuRoute.Once that’s complete, open Adobe (you may have to install). This is different than the Adobe Reader you already have. ![]() Go to Software center, select applications, locate Creative Cloud and install.Faxing must convert your pdf to a TIFF, this is where the system is struggling, especially with large files. Do not fax PDFs or convert PDFs to TIFFs. This can be done by using Adobe through Creative Cloud.Document Management Services has committed to manually resending these failures two times a day. Failed faxes: You do not need to resend or forward the fax.The team has been analyzing some of the more common issues and has found some solutions that users can do to help ![]()
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